Privacy Policy

This Privacy Policy explains how Swizz Digital Limited collects, uses, stores, and protects personal data in connection with Minex.

Minex is a queue management and appointment scheduling platform used by businesses to manage walk-ins, appointments, service counters, follow-ups, customer orders, and related customer communications.

By using Minex, you acknowledge the practices described in this Privacy Policy.

Minex is operated by Swizz Digital Limited.

Business address: Shop #1, Rajmaville Plaza, 6 Hellshire Main Road, Portmore, Jamaica.

Privacy and support contact: support@swizzdigital.com.

For business account data, Swizz Digital Limited generally acts as the data controller because we decide how that account data is used to provide, secure, bill, and support Minex.

For customer or visitor data entered by a business using Minex, the business generally acts as the data controller and Swizz Digital Limited acts as a data processor or service provider.

Businesses using Minex are responsible for giving their own customers any required privacy notices and for having a lawful basis to collect and use customer data through the platform.

We may collect account information from business users, including name, email address, phone number, business name, login details, billing status, and related profile information.

We may collect customer or visitor data submitted through the platform, including names, phone numbers, email addresses where provided, queue entries, appointment information, order details, uploaded files, service history, and operational notes entered by the business.

We may collect technical and usage information such as device information, browser type, IP address, pages viewed, feature usage, timestamps, logs, and diagnostic data used to maintain and improve the platform.

We may also collect notification-related information necessary to deliver email and push notifications.

We use information to provide, maintain, secure, and improve Minex.

We use data to create and manage accounts, operate queues and appointments, process orders, send notifications, provide support, troubleshoot issues, monitor performance, prevent abuse, and comply with legal obligations.

We may use aggregated or de-identified information for analytics, service improvement, reporting, and product development.

Where Minex is used by a business to collect customer or visitor data, that business is responsible for ensuring it has an appropriate legal basis to collect and use that data and for providing any required notices to its own customers.

Swizz Digital Limited processes data as needed to operate and support the platform, fulfill contracts, protect the service, comply with legal obligations, and pursue legitimate business interests where allowed by applicable law.

Depending on applicable law, you may have rights to request access to, correction of, deletion or anonymization of, restriction of, or objection to certain personal data.

You may also have a right to receive a copy of personal data you provided, where applicable.

Requests may be submitted to support@swizzdigital.com. We may need to verify your identity and authority before acting on a request.

If your request relates to data held by a business using Minex, we may direct the request to that business or assist that business in responding, because the business may be the data controller for that information.

Business owners may request account and workspace deletion or review through available account tools or by contacting support@swizzdigital.com.

Deletion requests may require review before completion because some records may need to be retained for security, billing, legal, audit, backup, or dispute-resolution reasons.

Where full deletion is not immediately possible, we may anonymize or restrict personal identifiers where appropriate.

Minex supports service-related notifications, including email notifications and push notifications.

We use relevant contact or device information to send queue updates, appointment reminders, order updates, service progress messages, and operational alerts requested or configured by the business using the platform.

We do not sell personal data.

We may share information with service providers that help us host, secure, support, or operate Minex, including infrastructure, database, hosting, payment, and communication providers.

We may share information where required by law, legal process, regulatory request, or where necessary to protect rights, safety, security, or the integrity of the platform.

We may also share information in connection with a merger, acquisition, financing, restructuring, or sale of assets, subject to appropriate confidentiality protections where applicable.

Minex is based in Jamaica and may be used by businesses in Jamaica, the Caribbean, and other regions.

Where data is processed outside the country in which it was collected, we take reasonable steps to ensure that appropriate safeguards are applied consistent with applicable law and the nature of the services being provided.

We retain personal data for as long as reasonably necessary to provide the service, maintain security, resolve disputes, enforce agreements, comply with legal obligations, and support backup and recovery processes.

Retention periods may vary depending on account status, the type of data involved, technical requirements, and legal or operational needs.

Where retention is no longer necessary, data may be deleted, anonymized, aggregated, or otherwise handled according to our internal retention practices.

We use reasonable administrative, technical, and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Minex may use cookies, local storage, and similar technologies to keep users signed in, remember preferences, secure sessions, and understand how the platform is used.

Browser settings may allow you to manage certain cookie preferences, but disabling some technologies may affect platform functionality.

Minex may rely on third party service providers for hosting, infrastructure, authentication, databases, notifications, payments, analytics, or technical support.

Those providers process information only as needed to support operation of the service and subject to their own legal and security obligations.

Minex is not specifically directed to children. Where businesses use the platform to manage appointments, queues, or orders involving minors, the business remains responsible for collecting and handling information lawfully and appropriately.

We may update this Privacy Policy from time to time to reflect changes in the service, legal requirements, or data practices.

When we make material changes, we may update the version and effective date on this page and may provide additional notice where appropriate.

Your continued use of Minex after the updated policy becomes effective means you acknowledge the revised Privacy Policy.

If you have questions about this Privacy Policy or want to submit a privacy-related request, contact support@swizzdigital.com.